Give Leasing Professionals First-Hand Experience with the Maintenance Team
Give leasing professionals first-hand experience with the maintenance team so they can better understand what a successful work order entails.
Understanding the role of a service tech can improve communication between leasing professionals and maintenance, and prevent frustrated residents. In an article featured on Property Management Minutes, Lori Hammond explains "A day of job-sharing could be an eye-opener for the leasing team, partnering with a maintenance technician, with service request in hand, demonstrating the difference between a well-written service request is a learning experience that won’t be forgotten.
If you'd like to experience a day in the shoes of your service team, the STA now offers Maintenance for Managers. A hands on look at the duties and responsibilities of an apartment community's maintenance staff.